FAQs

Set up an account via our ONLINE PLATFORM, or email us on wholesale@nemiteas.com and we’ll set up an account for you. There is NO minimum order quantity. If you would rather buy through your distributor, contact us to discuss.

15 premium organic tea blends, supplied as loose leaf, pyramid teabags or individually enveloped teabags, and Matcha, Hojicha and our Chai Syrup. TRAMPOLINE Teas is our everyday range for higher-volume service - see our full range.

Drop us a line on wholesale@nemiteas.com with your delivery address and we’ll send over a sample pack via next-day delivery.

Dual impact. We are the UK’s largest social enterprise tea brand dedicated to the Hospitality Sector.

We deliver organic tea in plastic-free, compostable teabags, with over half our profits funding hospitality training skills and employment for refugees through our Changing Journeys hospitality training programme.

Read more about our Impact work here.

All our whole leaf teas are Organic certified.

Our Matcha and Hojicha sit outside the organic certification, however are still sourced from respected estates.

No - our pyramid teabags are plastic-free and industrially compostable, and the outer packaging is 100% recyclable.

Yes. Our latte-grade Matcha and Hojicha powders are available at trade prices in 500g wholesale packs.

Hotels, contract caterers, corporate offices, cafés, restaurants, pubs, workspaces, event venues, and distributors. See our Sectors page.

Yes - we are Organic, Fairtrade and Rainforest-Alliance certified. You can access our certificates here.

SHIPPING - DOMESTIC & INTERNATIONAL

We always aim to dispatch orders within 1-2 working days of an order being placed and you’ll get a tracking link via email.

We then hand the orders and control from that point on over to our delivery partners, DPD (domestic) and UPS (international).

Usually, you'll receive a UK order within 1-2 working days after dispatch. International orders usually arrive within 8-10 working days.

Please allow up to 5 working days for UK orders, and 14 working days for international orders before getting in touch though, as we can't take any action with couriers until after that period.

You can read our 2025 Impact Report here.